QONX.AI · SEVEN LUCKS LLP · БИН 170940030760
Refund Policy
Terms and conditions for refunds on QONX.AI subscriptions and token packages.
Effective date: June 16, 2026Based on: User Agreement, Section 7 14 days
Cooling-off period for EU consumers with 0 requests
0 requests
Condition for full refund for B2B clients
Auto
Tokens refunded automatically on technical failure
1. Refunds for Individuals (B2C)
1.1Cooling-off period (14 days). The consumer may withdraw from the agreement within 14 (fourteen) days of the first payment without giving reasons — provided 0 (zero) requests have been made on the platform.
Full Refund Condition
Payment made ≤ 14 days ago and no requests have been made. Full refund processed through the Paddle payment system.
1.2Proportional refund during the cooling-off period. If the consumer made at least one request during the 14-day cooling-off period, they confirm at registration that starting to use the service means the contract has begun to be performed. In this case, a refund is issued proportionally for the unused portion of the period.
1.3After the cooling-off period expires (more than 14 days after the first payment), no refund is issued, except in cases of SLA violation (see Section 4).
1.4Refunds for payments made through Paddle are subject to Paddle's refund policy and this Policy. Actual processing time is determined by the payment system and the user's bank.
2. Refunds for Legal Entities (B2B)
2.1Refunds are only available for complete non-use of the subscription (0 requests), upon written request to sevenlucks05@gmail.com, minus transaction fees. No Refund
Once at least one request has been made, the Contractor's obligations are deemed partially fulfilled. No refund is issued — except for SLA violations (Section 4).
2.2For legal entities paying by bank transfer, refund requests must be sent to sevenlucks05@gmail.com with bank details for the transfer. 3. QonxPoint (Token) Refunds
Refund rules vary depending on the type of QonxPoints:
| QP Type | Validity | Refund |
|---|
| Subscription QP | Billing period (non-transferable) | Non-refundable |
| Prepaid QP packages | 12 months from purchase date | Refund of balance upon request to sevenlucks05@gmail.com |
| Bonus QP (promo codes, promotions) | Per promotion terms | Non-refundable, no monetary value |
3.1Refunds for remaining QP from prepaid packages are processed upon written request to sevenlucks05@gmail.com minus payment system transaction fees. 3.2Automatic token refund on technical failure. QonxPoints are only deducted after successful completion of a request and delivery of results to the user. In case of a technical failure on the Platform's side, QonxPoints are not deducted or are automatically returned to the user's balance. Disputed cases are reviewed upon request to sevenlucks05@gmail.com 3.3When changing subscription plans, the accumulated QonxPoints balance (both prepaid packages and subscription QP) is fully preserved and is not subject to expiration or forced deduction.
4. Refunds for SLA Violations (Technical Issues)
4.1The Platform's target uptime is at least 99% per month. Scheduled maintenance is limited to 4 hours per month, with 24-hour advance notice to users.
SLA Compensation
If the 99% monthly uptime target is not met, the user may request a proportional recalculation of the subscription fee or an extension for the affected period. Submit your request to
sevenlucks05@gmail.com4.2Failures of payment systems and data providers beyond the reasonable control of the Contractor are classified as force majeure and are not grounds for refunds.
5. Special Terms for EU Residents
5.1Expanded guarantees in accordance with EU Consumer Rights Directive 2011/83/EU and Digital Content Directive 2019/770/EU apply to consumers who are residents of EU Member States, EEA, or the United Kingdom.
5.2Right of withdrawal (cooling-off period). An EU-resident consumer may withdraw from the contract within 14 days of the first paid activation without giving reasons:
- •with 0 requests used — full refund;
- •with at least one request made (with the consumer's explicit consent at registration) — proportional refund for the unused portion of the period;
- •The free trial (1 free request) does not count towards the 14-day cooling-off period.
5.3To resolve disputes, EU-resident consumers may use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr. 6. Non-Refundable Items
- •A paid subscription after the 14-day cooling-off period expires (or if requests have been made for B2B);
- •Unused QP from a subscription at the end of the billing period;
- •QP from prepaid packages that have expired (12 months);
- •Bonus QP credited from promotions or promo codes;
- •Payments made through Apple App Store or Google Play (governed by the respective platform's refund policy). Note: QONX.AI is available exclusively via web browser.
- •Transaction and banking fees charged by the Paddle payment system.
7. How to Request a Refund
Step 2
Include: account email, payment date, reason for refund, bank details for transfer (for B2B).
Step 3
The Contractor reviews your request within 15 business days of receipt.
Step 4
Funds are credited to your card or account within the time frame determined by Paddle and your bank.
7.1For refunds of QonxPoints from prepaid packages and disputed token deductions, contact sevenlucks05@gmail.com 7.2This Policy is an integral part of the User Agreement. In case of conflict between this Policy and the User Agreement, the User Agreement shall prevail.